All fidget ice packs are sold through our Amazon store. You may avail yourselves of regular Amazon support services including returns, replacements, etc. You can also contact us via regular Amazon channels including sending us inquiries. We appreciate your honest product reviews and seller reviews – they help us improve our products and our service.
Please check out the FAQs for common issues and solutions. If these do not answer your questions, please email us at support@koolfingers.com.